The most frequently asked questions from our guests

FAQ

A collection of the most frequently asked questions from our guests.

The booked room and the hotel services are at your disposal on the day of arrival from 2.00 pm and on the day of departure until 10.00 am.

Yes, it is possible to pay with Visa, Visa Electron, Mastercard, Amex and with a debit card

Upon confirmation, 30% of the total booking amount will be automatically charged. The remaining balance will then be automatically charged 14 days prior to arrival, using the same payment method provided during the booking process.

If the reservation is made online from our site, immediately afterwards you will receive an email confirming the booking with a summary of your stay.
If the booking is confirmed by sending a bank transfer or postal order, we will send you a confirmation e-mail only after the deposit has been effectively collected.

For Early Booking reservations, free cancellation is available up to 14 days before the arrival date, with a full refund of the deposit paid. For other booking types, cancellation is free up to 7 or 3 days before arrival, depending on the option selected. In the event of a cancellation after this deadline or a no-show, the deposit will be retained and the balance of the total booking amount will be automatically charged.

In case of no-show, early departure and/or modification/cancellation after 2 pm on the seventh day prior to the arrival date, a penalty equal to the cost of the stay will be applied up to a maximum of three nights for the cost of the room only without the meals not enjoyed. This amount will be charged to the credit card entered in the booking as a guarantee or withheld from the security deposit sent. For special offers, cancellations/modifications are accepted if made at least 30 days before the arrival date.

In the event of a late cancellation due to documented reasons (illness, serious unforeseen events, etc.), the hotel reserves the right to issue a travel voucher for the amount of the deposit paid. The voucher will be valid for 12 months from the date of issue and can be used for a new stay during the same or following season, subject to availability.

On the day of arrival, your room will be available at 2.00 pm, and the parking space will be available at 12.00. In case you arrive early in the morning, we will proceed with the registration operations of the guests and we will immediately deliver our pass to access the hotel beach. Better to wait for the delivery of the room comfortably under an umbrella and relax from the stress of the journey, rather than waiting hours in the waiting room. So the holiday really starts immediately and in the right way.

After breakfast, you can free your room between 10 and 11 in the morning. Once the room keys have been handed over, the parking space must also be freed up, while the use of our beach is allowed until 1.00 pm.